Remember a few months ago when the video emerged of a passenger being violently drug off a United Airlines flight? Well that little stunt cost the airline close to 100 million in the following of that disaster. Since then, there have been several recorded incidents with different airlines showing less than sub par customer service, or very difficult passengers depending on your point of view.
Recently I saw footage of a United Airlines employee shove a 71 year old man to the ground. You can see the video here: https://www.youtube.com/watch?v=BQ85Fqmpe4k
(Skip the video to about 34 seconds to see the shove)
Although these videos are very entertaining, what it ultimately does is increase the cost of travel for you and I. These videos cost airlines millions of dollars and they have to make it back by increasing the price of seats and implementing other ridiculous fees.
Take for example United’s new “Basic Economy Class”. Essentially these are the most uncomfortable seats in the aircraft, that you book for about 15 dollars less than a regular seat. However, you have no carry on bag, meaning they will charge you $25-$50 to check your bag at the gate instead of what is usually a free carry on. Also, you are not allowed to board until the very end, and from what I have been told, it also limits the number of refreshments on the plane. So unless you planned on checking a bag anyways, your $15 of saving is gone right away.
I don’t condone some of these airline policies and fees at all, but for the sake of travel we might be better off to let it simmer.